Terms & Conditions
Effective Date: July 17, 2026
These Terms and Conditions apply to purchases from SnapLock Table Pad Company, Inc. By placing an order, the customer agrees to these terms and to the specifications submitted with the order.
1. Custom-Made Products
SnapLock table pads are custom made according to the measurements, model information, patterns, drawings, colors and instructions supplied or approved by the customer.
The customer is responsible for reviewing the order information and confirming that all submitted measurements and specifications are accurate.
SnapLock is not responsible for errors caused by inaccurate customer measurements, incorrect model information, inaccurate patterns or incomplete customer instructions. This limitation does not apply to manufacturing errors, order-entry errors or fulfillment errors caused by SnapLock or its manufacturing provider.
2. Measurements, Patterns and Approval
Measurements must be taken to the nearest 1/16 inch and must exclude any beveled or sloped edge unless SnapLock instructs otherwise.
Some tables require a pattern, corner tracing, photograph, model number or other information before production can begin.
When SnapLock provides an order confirmation, drawing, diagram, pattern or digital specification for approval, the customer is responsible for reviewing it. Approval confirms that the measurements and specifications shown are correct.
Production may begin after payment has been received and SnapLock has obtained all required measurements, patterns and approvals.
3. Production and Shipping Time
Production and shipping timeframes are estimates based on normal manufacturing conditions. Completion may be affected by production volume, material availability, carrier conditions, weather or circumstances outside SnapLock’s reasonable control.
SnapLock will use reasonable efforts to ship within the timeframe stated at the time of the order.
If SnapLock cannot ship within the promised timeframe, SnapLock may request the customer’s consent to a revised shipment date. If the customer does not consent to the delay when a refund is required by applicable law, SnapLock will refund the amount paid for the unshipped order. Federal rules require an online or telephone seller that cannot ship within the promised period to obtain consent to the delay or provide the required refund.
4. Changes and Cancellations
An order may be changed or canceled for a full refund before production begins.
After materials have been cut or production has started, changes and cancellations cannot be guaranteed. SnapLock may decline a cancellation after production has begun.
If SnapLock accepts a cancellation after production begins, reasonable material and labor costs may be deducted from the refund.
The customer’s rights under the 30-Day Money-Back Guarantee begin when the completed product is delivered.
5. Shipping and Delivery
Shipping and delivery dates are estimates. SnapLock is not responsible for carrier delays outside its reasonable control.
The customer is responsible for providing a complete and accurate shipping address. Additional expenses caused by an incorrect or incomplete customer-provided address may be charged to the customer.
Customers should inspect the package promptly after delivery.
Shipping damage should be reported as soon as possible, preferably within 48 hours. SnapLock may request photographs of:
-
The damaged product
-
The exterior shipping carton
-
Interior packaging
-
Shipping labels
-
Visible damage to the packaging
SnapLock will arrange the appropriate repair, remake or replacement when damage occurred during shipping.
6. Colors, Grain and Material Variations
Product colors may appear different from printed samples, website images or electronic displays because of lighting, photography, printing and screen settings.
Minor differences between a sample, photograph or electronic image and the completed product are normal and are not necessarily defects.
For wood-grain colors, customers ordering an individual extension leaf pad should specify whether the grain should run across the width of the table or along its length.
7. 30-Day Unconditional Money-Back Guarantee
A SnapLock table pad may be returned for any reason within 30 days after delivery for a refund of the product purchase price.
There are no restocking fees.
The customer is responsible for return shipping. The product must be returned before the refund is issued.
Returns for refunds are not available after the 30-day period. Warranty coverage may continue after the refund period expires.
8. Limited Lifetime Workmanship Warranty
Every SnapLock table pad includes a Limited Lifetime Workmanship Warranty against defects in materials and workmanship.
“Lifetime” means for as long as the original purchaser owns the table pad.
This warranty does not cover:
-
Incorrect customer measurements or patterns
-
Accidental damage
-
Misuse or neglect
-
Damage caused by improper storage
-
Normal wear or gradual color change
-
Damage from use beyond the product’s represented specifications
-
Damage unrelated to a defect in materials or workmanship
For an approved claim, SnapLock may, at its discretion:
-
Repair the affected section
-
Remake the affected section
-
Replace the affected product
This warranty does not provide cash refunds and does not extend the 30-day refund period.
The customer may be required to provide photographs, measurements, proof of purchase and a description of the problem.
The customer is responsible for warranty-related shipping.
This warranty gives the customer specific legal rights, and the customer may also have other rights that vary from state to state.
9. Optional Limited No-Fault Lifetime Warranty
The Limited No-Fault Lifetime Warranty may be added to an eligible table pad for $20 at the time of purchase.
“Lifetime” means for as long as the original purchaser owns the table pad.
This warranty provides additional coverage for:
-
Accidental damage
-
Everyday mishaps
-
Customer negligence
-
Damage caused by children or pets
-
Storage accidents
-
Acts of nature
For an approved claim, SnapLock may, at its discretion:
-
Repair the affected section
-
Remake the affected section
-
Replace the affected product
This warranty does not provide cash refunds, cover a lost or stolen product or extend the 30-day refund period.
The customer may be required to provide photographs, proof of purchase and a description of the damage.
The customer is responsible for warranty-related shipping.
This warranty gives the customer specific legal rights, and the customer may also have other rights that vary from state to state.
10. Warranty Availability
The complete warranty terms are available on this page before purchase and may also be requested by calling (800) 478-5510 or emailing info@snaplocktablepads.com.
Written warranties on consumer products costing more than $15 generally must be available for review before purchase.
11. Templates and Measurement Materials
Patterns, worksheets, tracing paper and measurement instructions provided by SnapLock are tools designed to assist the customer.
The customer remains responsible for following the instructions and verifying the accuracy of the completed measurements and patterns before submission or approval.
12. Limitation of Liability
To the fullest extent permitted by law, SnapLock will not be liable for indirect, incidental, special or consequential damages arising from the purchase, use, storage or inability to use a product.
To the fullest extent permitted by law, SnapLock’s liability arising from a product or order will not exceed the amount paid for the affected product.
These limitations do not apply to liability that cannot legally be limited or excluded, including liability arising from willful misconduct or other rights and remedies that applicable law does not permit the parties to waive.
13. Governing Law
These Terms and Conditions are governed by the laws of the State of Indiana, without regard to conflict-of-law principles.
Nothing in these terms eliminates any consumer right that cannot legally be waived.
14. SMS Terms of Service
By providing a mobile telephone number and affirmatively opting in, the customer consents to receive text messages from SnapLock Table Pad Company, Inc. regarding:
-
Customer inquiries
-
Order information
-
Measurements and patterns
-
Scheduling
-
Shipping updates
-
Customer service
-
Promotional offers, where separately authorized
Message frequency may vary. Message and data rates may apply.
Consent to promotional text messages is not a condition of purchasing a product or service.
Customers may revoke consent at any time by replying STOP or by communicating through another reasonable method that clearly requests that SnapLock stop sending text messages. For assistance, reply HELP, call (800) 478-5510 or email info@snaplocktablepads.com.
SnapLock will process valid opt-out requests within the period required by applicable law. The FCC permits consumers to revoke consent through any reasonable method and generally requires covered opt-out requests to be honored within no more than 10 business days.
Wireless carriers are not responsible for delayed or undelivered messages.
See our Privacy Policy for information about how personal information and SMS consent are handled.