Refund & Return Policy
SnapLock table pads are custom-made to the measurements, colors and specifications provided by each customer. Even though each product is made to order, every SnapLock table pad is covered by our 30-Day Unconditional Money-Back Guarantee.
30-Day Unconditional Money-Back Guarantee
A SnapLock table pad may be returned for any reason within 30 days after delivery for a full refund of the product purchase price.
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No restocking fees
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No explanation required
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Customer is responsible for return shipping unless the return is caused by a manufacturing error, order-processing error or shipping damage
The returned table pad must be shipped back to SnapLock before the refund is issued.
After 30 Days
Returns for refunds are not available more than 30 days after delivery.
Your table pad remains protected by the applicable lifetime warranty after the 30-day return period ends.
Warranty Claims
Warranty claims do not provide cash refunds.
Depending on the circumstances, an approved warranty claim may result in the following, at our discretion:
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Repair of the affected section
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Remake of the affected section
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Replacement of the affected product
Lifetime Workmanship Guarantee
Every SnapLock table pad includes a lifetime guarantee against defects in materials and workmanship.
This guarantee does not cover customer measurement errors, accidental damage, misuse or other damage unrelated to materials or workmanship.
Optional No-Fault Lifetime Warranty
The optional No-Fault Lifetime Warranty may be added to a table pad for $20 at the time of purchase.
It provides additional protection for accidental damage, everyday mishaps, customer negligence, pets, children, storage damage and acts of nature.
Approved claims are handled through repair, remake or replacement. The No-Fault Lifetime Warranty does not provide cash refunds or extend the 30-day refund period.
Customers are responsible for warranty-related shipping costs unless the claim results from our manufacturing error, order-processing error or shipping damage.
Incorrect Measurements
Because the 30-Day Money-Back Guarantee is unconditional, a table pad made from incorrect customer measurements may still be returned within 30 days after delivery.
After the 30-day period, customer measurement errors are not covered by the Lifetime Workmanship Guarantee. We may offer a discounted remake depending on the circumstances.
Shipping Damage
Report shipping damage as soon as possible after delivery. Please provide photographs of:
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The damaged product
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The shipping carton
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Any visible damage to the packaging
We will arrange an appropriate repair, remake or replacement. Reporting shipping damage does not limit your rights under the 30-Day Money-Back Guarantee.
Order Cancellations
An order may be canceled for a full refund before production begins.
Once materials have been cut or production has started, the order cannot ordinarily be canceled. The customer’s 30-Day Money-Back Guarantee still begins when the completed order is delivered.
Refund Processing
Approved refunds are issued to the original payment method after the returned product is received.
Processing time after issuance depends on the customer’s bank, card issuer or payment provider.
Call: (800) 478-5510
Email: info@snaplocktablepads.com