Shipping Policy
How We Ship
Table pads and accessories are shipped through FedEx in protective packaging designed for the product.
Tracking information is sent to the email address provided with the order after the shipment is processed.
Some orders may arrive in more than one package.
Production Time & Shipping Time
Production time and shipping time are separate.
Custom products are manufactured before they are shipped. The estimated production period shown at checkout or in the order confirmation does not include FedEx transit time.
Estimated Shipping Dates
Production, shipment and delivery dates are estimates unless SnapLock expressly guarantees a specific date in writing.
Actual timing may be affected by:
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Manufacturing volume
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Material availability
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Weather
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Carrier delays
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Seasonal shipping volume
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Circumstances outside our reasonable control
If we cannot ship within the timeframe promised when the order was placed, we may ask the customer to approve a revised shipping date. When required by applicable law, the customer may decline the delay and receive a refund for the unshipped order. Federal rules require online and telephone sellers to obtain consent to qualifying shipment delays or issue a prompt refund.
Shipping Charges
Any shipping charge payable by the customer is displayed during checkout or communicated before the order is completed.
A promotion may include free or reduced-price shipping.
Ordinary return shipping under the 30-Day Money-Back Guarantee is the customer’s responsibility. SnapLock pays or reimburses appropriate shipping costs when a return, repair or replacement is required because of:
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A manufacturing defect or manufacturing error
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A SnapLock order-entry error
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An incorrect product shipped
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Shipping damage
Shipping Damage
Inspect the product and packaging promptly after delivery.
Report shipping damage as soon as possible, preferably within 48 hours. Please retain the product and all packaging while the claim is reviewed.
We may request photographs of:
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The shipping carton
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The shipping label
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Interior packaging
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The damaged area of the product
When damage occurred during shipping, SnapLock will arrange the appropriate repair, remake or replacement. FedEx provides a claims process for damaged, lost and missing shipments.
Incorrect or Undeliverable Addresses
Customers are responsible for providing a complete and accurate shipping address.
Additional charges caused by an incorrect or incomplete customer-provided address may be charged to the customer, including:
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Address-correction fees
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Return-to-sender charges
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Reshipment costs
Contact us promptly if an address needs to be corrected. An address change may not be possible after the shipment has been released to FedEx.
Packages Marked Delivered but Not Received
If FedEx tracking shows that a package was delivered but the customer cannot locate it, the customer should:
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Check the delivery area, entrances, garage and other locations where the driver may have left it.
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Check with household members, neighbors or building staff.
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Contact SnapLock promptly.
SnapLock will assist with tracing the shipment or submitting a missing-package report. FedEx allows delivered-but-missing packages to be reported through its tracking and claims systems.
If FedEx confirms that the shipment was lost or delivered to the wrong address, SnapLock will determine the appropriate replacement or refund.
SnapLock is not responsible for theft or loss occurring after FedEx correctly delivers the shipment to the shipping address provided by the customer, except where applicable law requires otherwise.
Signature Requirements
Most orders are shipped without a signature requirement.
Contact SnapLock before shipment if a signature requirement is requested. Signature service may involve an additional charge and may not be available for every destination or shipping service. FedEx signature options are selected when the shipping label is created.
A signature request generally cannot be added after FedEx has accepted the package.
International & Noncontiguous Shipping
Standard online ordering is currently available only for delivery within the contiguous United States.
Customers requesting delivery to Alaska, Hawaii, a United States territory or an international destination should contact SnapLock before ordering to determine whether shipping is available and to obtain a shipping quote.
Contact Us
SnapLock Table Pad Company, Inc.
Phone: (800) 478-5510
Email: info@snaplocktablepads.com